Refund and Cancellation Policy
Effective September 18, 2026
Cancel any time
You may cancel a subscription at any time: on the tool page, choose Manage or cancel subscription to open the Creem customer portal, or email us and we will cancel it for you. Cancellation prevents future renewal; paid access continues through the current billing period unless stated otherwise.
Refund requests
If a paid feature does not work as described and we cannot resolve the problem, contact us within 14 days of the charge. Include the purchase email, order reference, browser, device, and a short description of the problem. We will review the request and, when appropriate, issue a full or partial refund through the original payment method.
We generally do not refund charges caused solely by forgetting to cancel after substantial use, or purchases made for abusive, prohibited, or fraudulent activity. Mandatory consumer refund rights in your jurisdiction are not limited by this policy.
Duplicate or unauthorized charges
Contact us promptly about duplicate or unauthorized charges so the payment can be investigated.